Disrepair Coordinator

Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Disrepair Coordinator Worcester based with a balance of home and office working £27,521 - £28,970 per year 35 hours per week We have an exciting opportunity for a Disrepair Coordinator to join our Disrepair team which consists of 6 people. The team is responsible for managing disrepair claims across Sanctuary Group's property portfolio. They also work to ensure legal compliance, timely repairs and excellent customer service. As Disrepair Coordinator you will work collaboratively with surveyors, contractors, and customers, but will also be required to work independently. The role of Disrepair Coordinator will include: Tracking and managing all disrepair claims, including EPA cases, ensuring timely progression and resolution Coordinating appointments and schedules with surveyors, contractors, and customers Monitoring progress against agreed timeframes and escalating delays proactively Maintaining accurate records and producing reports to support compliance and continuous improvement Acting as the primary point of contact for customers, delivering excellent service tailored to individual needs Supporting colleagues across regions to ensure consistent service delivery Contributing to special projects aligned with Sanctuary's values and objectives Skills and experiences: Recent experience in a similar administrative role Proven ability to work to deadlines and manage competing priorities Experience producing compliance and statistical reports Excellent organisational and communication skills Strong customer care and interpersonal abilities Ability to interpret and manage computerised data Intermediate proficiency in Microsoft 365 Ability to work independently and take initiative About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £27,521 per annum (rising to £28,970 per annum after 12 months, subject to satisfactory performance) For more information please click here View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 30 November 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - propertyservices.rec@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Job Segment: Customer Service

Location: Worcester, Worcester, GB

Posted Date: 11/16/2025