Dutch speaking Customer Service Representative

FRENCH SELECTION (FS) Dutch speaking Customer Service Representative Location: Norwich Work Arrangement: Hybrid, with some work-from-home flexibility Salary: Up to £30,000 per annum plus bonus Ref: 798DU To apply using our preferred format, please visit the French Selection website, go to the vacancies page, and search for job reference: 798DU. The Company: A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving sales growth in a collaborative environment. Main Duties: - Respond professionally to customer enquiries across multiple channels: phone, email, live chat, and in person (in Dutch and English) - Provide product and service information, recommending suitable solutions - Process orders, returns, and exchanges efficiently - Upsell and cross-sell to meet customer needs and sales targets - Maintain accurate customer records and CRM data - Manage and resolve complaints with empathy and professionalism - Follow up on overdue invoices and accounts - Collaborate with team members to improve service and processes Candidate Profile: - Fluent in Dutch and English, with excellent verbal and written communication skills - Proven experience in customer service or sales roles - Strong interpersonal, organisational, and multitasking abilities - Comfortable working towards sales targets and KPIs - Computer literate; experience with ERP systems is an advantage Salary: Up to £30,000 base salary plus bonus About French Selection: French Selection is a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business. We focus on German, French, Italian, and Spanish-speaking roles, and also recruit for positions requiring Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese, and Arabic.

Location: Norwich, East Anglia, GB

Posted Date: 11/17/2025