E-Commerce Operations Coordinator

Key Responsibilities: Process customer orders accurately and efficiently through the order management system. Collaborate with the warehouse team to ensure timely order fulfilment and shipment. Resolve order discrepancies and address customer inquiries related to order status. Generate and analyse reports to identify trends and areas for process improvement. Assist in implementing and optimising order processing procedures Coordinate with other departments to ensure smooth order flow and customer satisfaction Qualifications: High school diploma or equivalent; degree in Business Administration or related field preferred Experience in ecommerce order management, or related roles Proficient in Microsoft Office Suite, especially Excel Strong attention to detail and ability to multitask in a fast-paced environment Excellent communication and interpersonal skills Problem-solving aptitude with a proactive approach to improving processes Basic understanding of supply chain and logistics principles Desired Skills: Knowledge of warehouse operations and shipping procedures Familiarity with customer service principles and practices Familiar with Amazon SFP, TikTok Shop Basic data analysis skills

Location: Work from Home, ZA

Posted Date: 11/20/2025