Customer Service Advisor

Customer Service Advisor– £26,000 Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) We are pleased to be recruiting on behalf of our client , an established and growing organisation within the technology sector , for a Customer Service Agent to join their on-site team in Worcestershire . This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role. This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company’s services. You will not be responsible for resolving IT issues or providing technical troubleshooting. Role Overview: As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform to manage customer accounts and ensure information is recorded accurately. Key Responsibilities: Respond to customer enquiries via phone, email, and live chat Build positive and professional relationships with customers across the UK Use bespoke customer management software to log and update account information Provide clear guidance on products, services, and account activity Escalate more complex matters to internal teams where required (no IT support duties) Maintain accurate records and contribute to ongoing improvements in the customer experience Candidate Profile: Our client would like to meet applicants who have: Previous experience in a customer service role (office or contact centre preferred) Excellent communication skills with a confident, customer-focused approach Strong administrative and organisational ability Confidence learning and using bespoke internal software systems A proactive, solutions-focused mindset and a genuine interest in helping customers No technical IT support background required – this is not an IT helpdesk role Salary & Benefits: £26,000 per year 25 days holiday plus bank holidays On-site parking Full training provided, including on bespoke internal systems Supportive team culture and opportunities for further development Working Hours: Full-time, Monday to Friday Location: On-site in Worcestershire (commutable from Kidderminster, Malvern, Worcester, Bromsgrove, Evesham and surrounding areas) How to Apply: If you are looking for a customer-focused role within an innovative tech environment and wish to be considered for this position on behalf of our client please apply with your CV to begin the conversation.

Location: Worcester, UK, GB

Posted Date: 11/21/2025