Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video

Overview Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You\'ll play a key role in maintaining and improving the reliability of our core technology infrastructure. Responsibilities Provide advanced technical support for Prime Video\'s core technology systems Troubleshoot and resolve complex technical issues Develop and maintain support scripts and documentation Collaborate with cross-functional teams to improve system reliability Perform root cause analysis and implement preventive measures Monitor system performance and respond to critical incidents Conduct in-depth technical investigations Participate in agile team meetings and sprint planning Create and update technical documentation Engage with internal stakeholders to resolve escalated technical challenges About the team Prime Video & Studios Core Tech supports the backbone of our streaming technology. We\'re a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement. Basic Qualifications 2 years of software development, or 2 years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Preferred Qualifications Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr

Location: Asti, Piemonte, IT

Posted Date: 11/25/2025