Support Analyst- Vaga afirmativa para PCD

We are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems 5. Experience working in application maintenance and customer service 6. Passion and strong interest in IT 7. Good understanding of database structures, queries and tools 8. Ready to learn every day 9. Attentive to changes in procedures The main responsibilities of the role are as follows: ● Receiving customer and internal requests and issues related to IT services at the 1st support level via various mediums (mainly e-mail or self-service portal, etc.) ● Reading and/or listening to problem descriptions, information needs and support requests, while showing customer understanding and empathy as well as safeguarding our business interests and limiting the company’s liabilities and risks. ● Properly documenting all necessary information in the ticketing system. ● Creating, following-up and updating tickets and assigning the correct priorities and categories. ● Interpreting and analyzing the available information for determining the course of action to resolve the incident or fulfill the request.

Location: Londrina, BR

Posted Date: 11/25/2025